Shipping policy
Shipping Policy
Effective Date: September 14, 2026
At Zoashi, we are committed to providing a reliable and transparent delivery experience. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered within the United States.
Zoashi is owned and operated by Tradekings Global LLC, a Wyoming limited liability company.
Shipping Coverage
Zoashi currently ships to eligible addresses throughout the United States.
Shipping availability may vary depending on:
- Product
- Destination
- Carrier availability
- Applicable shipping restrictions
Please ensure that your full name, shipping address, email address, and telephone number are accurate before completing your purchase.
Incorrect or incomplete information may result in shipping delays or failed delivery.
Order Processing Time
Orders are typically processed within:
2–3 business days
Processing includes:
- Order verification
- Payment verification
- Preparing your order for shipment
- Packaging and fulfillment
Business days generally refer to Monday through Friday, excluding applicable public holidays.
Orders placed on weekends or public holidays will normally begin processing on the next business day.
During major sales, promotional periods, holidays, or periods of unusually high order volume, processing may occasionally require additional time.
Estimated Delivery Time
After your order has been processed and dispatched, estimated delivery within the United States is:
7–10 Business Days
Please note that the 7–10 business day delivery estimate begins after the order has been processed and shipped.
Therefore, the total estimated timeframe from placing your order to delivery is generally approximately:
10–12 Business Days
Delivery times are estimates rather than guaranteed delivery dates.
Possible Shipping Delays
Occasionally, shipments may take longer than expected due to circumstances outside our reasonable control, including:
- Carrier delays
- Severe weather
- Transportation disruptions
- Public holidays
- High shipping volumes
- Remote delivery locations
- Incorrect or incomplete addresses
- Carrier operational issues
- Supply chain disruptions
- Other unforeseen circumstances
We appreciate your patience if an unexpected carrier delay occurs.
Shipping Charges
Shipping charges, where applicable, will be displayed at checkout before you complete your purchase.
Free Shipping
Zoashi currently offers:
FREE SHIPPING on orders over $100
Eligibility is based on the order subtotal and may be subject to promotional terms or exclusions displayed at checkout.
Zoashi may modify shipping promotions or minimum purchase requirements from time to time.
Order Tracking
Once your order has been shipped, tracking information will generally be sent to the email address provided during checkout.
Your shipping confirmation may contain:
- Tracking number
- Carrier information
- Tracking link
- Shipment status
Please allow some time after receiving your tracking number for the carrier's tracking system to update.
Multiple Packages
If your order contains multiple items, the products may occasionally be shipped separately.
This means:
- Items may arrive in different packages
- Packages may arrive on different dates
- You may receive multiple tracking numbers
Receiving only part of your order does not necessarily mean that another item is missing.
Please review all tracking information provided for your order.
Address Changes
If you entered an incorrect shipping address, contact us as soon as possible at:
We will make reasonable efforts to update the address if the order has not yet entered fulfillment.
However, once an order has been processed or shipped, we cannot guarantee that the delivery address can be changed.
Customers are responsible for ensuring that shipping information entered during checkout is accurate.
Incorrect or Incomplete Addresses
Zoashi is not responsible for delays, failed deliveries, or returned packages caused by incorrect or incomplete shipping information provided by the customer.
Examples include:
- Incorrect street address
- Missing apartment or unit number
- Incorrect ZIP code
- Incorrect recipient name
- Invalid telephone number
If a shipment is returned because of an address error, additional shipping charges may apply before the order can be resent.
Delivery Attempts
Delivery procedures are determined by the shipping carrier.
Depending on the carrier and destination, the driver may:
- Leave the package at a secure location
- Deliver it to a mailbox or parcel area
- Attempt redelivery
- Leave delivery instructions
- Hold the package at a local facility
Customers should regularly monitor their tracking information after shipment.
Packages Marked Delivered
If your tracking information shows Delivered but you cannot locate the package, please:
- Check around your property, mailbox, front desk, parcel locker, or secure delivery areas.
- Ask household members, neighbors, or building management whether they accepted the package.
- Allow up to 24–48 hours, as some carriers may update tracking shortly before final delivery.
- Contact the shipping carrier using your tracking number.
If you still cannot locate your package, contact us at support@zoashi.com, and we will assist where reasonably possible.
Lost Packages
If tracking indicates that a shipment may have been lost in transit, please contact us.
We may work with the carrier or fulfillment provider to investigate the shipment.
Depending on the outcome of the investigation, an appropriate resolution may include:
- Replacement
- Reshipment
- Store credit
- Refund
The appropriate resolution will depend on the circumstances of the shipment.
Damaged Packages
If your order arrives damaged, please contact us within 48 hours of delivery.
Email:
Please provide:
- Your order number
- Description of the problem
- Clear photographs or videos of the damaged item
- Photographs of the packaging where relevant
We will review the issue and determine an appropriate resolution in accordance with our Return & Refund Policy.
Order Changes and Cancellations
Orders may be changed or cancelled before they enter processing or fulfillment.
If you need to cancel or modify an order, contact us as soon as possible.
Once an order has entered fulfillment or has been shipped, we may no longer be able to cancel it.
After shipment, eligible returns will be handled under our Return & Refund Policy.
Zoashi reserves the right to cancel an order due to:
- Product unavailability
- Pricing errors
- Technical errors
- Invalid payment
- Suspected fraudulent activity
- Incorrect or incomplete customer information
- Other circumstances preventing fulfillment
If we cancel an order after payment has been collected, an applicable refund will be issued to the original payment method.
Refused or Undeliverable Packages
If a customer refuses delivery or a package is returned as undeliverable due to customer-provided information, the customer may be responsible for applicable return or reshipping charges.
Any eligible refund may be reduced by shipping or return costs where permitted by law and applicable under our policies.
Shipping Restrictions
Certain products may be subject to shipping restrictions based on:
- Carrier requirements
- State or local laws
- Product characteristics
- Destination limitations
If we are unable to ship an item to your location, we may cancel the affected item or order and issue an applicable refund.
Contact Us
If you have questions regarding shipping, tracking, or delivery, please contact:
Zoashi
Owned and operated by Tradekings Global LLC
Address:
30 N Gould Street, STE 65020
Sheridan, Wyoming 82801
United States
Email: support@zoashi.com
Phone: +1 307 423 9980