Shipping policy

Effective Date: July 1, 2026

At Zoashi, we are committed to delivering your orders quickly, safely, and efficiently. This Shipping Policy explains how we process, ship, and deliver orders across the United Arab Emirates (UAE) and selected GCC countries.

Zoashi is owned and operated by Tradekings Global LLC FZ, Dubai, United Arab Emirates.

Delivery Coverage

We currently deliver throughout the United Arab Emirates (UAE) and are gradually expanding our delivery network across selected GCC countries, including:

  • Saudi Arabia

  • Kuwait

  • Bahrain

  • Oman

  • Qatar

Delivery availability may vary depending on your location and selected products.

Please ensure that your shipping address, mobile number, and delivery details are accurate when placing your order.

Order Processing

  • Orders are typically processed within 1 business day after confirmation.

  • Orders placed on weekends or UAE public holidays will be processed on the next working day.

  • During promotional campaigns, holidays, or peak shopping seasons, processing may take slightly longer.

Estimated Delivery Time

United Arab Emirates (UAE)

  • Regular Delivery: 2–5 business days

GCC Countries

  • Estimated Delivery: 5–10 business days

Delivery times are estimates only and may vary depending on customs clearance, courier operations, weather conditions, remote delivery locations, public holidays, or other unforeseen circumstances.

Shipping Charges

Shipping fees, if applicable, will be calculated and displayed during checkout before your order is confirmed.

From time to time, Zoashi may offer free shipping promotions on selected products or minimum order values.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation via email, SMS, or WhatsApp (where available), along with tracking information to monitor your shipment.

Cash on Delivery (COD)

Cash on Delivery (COD) is currently available for eligible orders within the United Arab Emirates only.

Our customer support team or delivery partner may contact you via phone call or WhatsApp to verify your order before dispatch.

If we are unable to reach you after two confirmation attempts, your order may be cancelled.

Payment must be made directly to the courier upon delivery.

Delivery Attempts

If you are unavailable at the time of delivery, the courier may contact you to arrange another delivery attempt.

Generally, up to two delivery attempts will be made. If delivery cannot be completed due to customer unavailability or failure to respond, the shipment may be returned to our warehouse.

Customers who repeatedly refuse confirmed Cash on Delivery orders without a valid reason may have COD privileges restricted or removed for future purchases.

Order Changes & Cancellations

Orders may be modified or cancelled before they have been processed or dispatched.

Once an order has been shipped, it cannot be cancelled and will be subject to our Return & Refund Policy.

Zoashi reserves the right to cancel any order due to:

  • Product unavailability

  • Pricing or technical errors

  • Failure to verify a Cash on Delivery order

  • Incorrect or incomplete delivery information

  • Suspected fraudulent or unauthorized activity

If an online payment has already been processed for a cancelled order, a full refund will be issued to the original payment method.

Incorrect Delivery Information

Customers are responsible for providing accurate shipping information.

Zoashi is not responsible for delivery delays or failed deliveries resulting from incorrect or incomplete shipping details provided during checkout.

Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Zoashi
Owned and operated by Tradekings Global LLC FZ

Address:
6th Floor, Meydan Grandstand
Meydan Road, Nad Al Sheba
Dubai, United Arab Emirates

Email: support@zoashi.com