Refund policy

Effective Date: July 1, 2026

At Zoashi, we are committed to providing quality products and a reliable shopping experience. If you are not completely satisfied with your purchase, we're here to help.

15-Day Return Policy

You may request a return within 15 calendar days from the date your order is delivered.

To qualify for a return, your item must:

Be unused, unworn, and in its original condition.
Include all original packaging, tags, accessories, manuals, and free gifts (if applicable).
Be accompanied by proof of purchase or your order confirmation.

Returns requested after 15 days of delivery may not be accepted.

How to Request a Return

To initiate a return, please contact our customer support team at:

Email: support@zoashi.com

Please include:

Your order number
Reason for the return
Photos (if the item is damaged, defective, or incorrect)

Once your request is approved, we will provide return instructions.

Please do not return any item without prior authorization.

Damaged, Defective or Incorrect Items

Please inspect your order immediately upon delivery.

If you receive:

A damaged item
A defective product
An incorrect item

Please notify us within 48 hours of delivery by emailing support@zoashi.com along with clear photographs of the issue.

After verification, we will arrange an appropriate resolution, which may include a replacement, exchange, store credit, or full refund.

Cash on Delivery (COD) Orders

Customers selecting Cash on Delivery (COD) are encouraged to inspect the package upon delivery where possible before accepting it.

If a COD order is refused after shipment without a valid reason, Zoashi reserves the right to decline future COD orders from the same customer.

Refunds for returned COD orders will be processed via bank transfer or another mutually agreed payment method, as no electronic payment was made at checkout.

Return Shipping

If the return is due to:

A defective product
A damaged item
An incorrect shipment

Zoashi will cover the return shipping costs.

For all other approved returns, the customer is responsible for the return shipping charges unless otherwise agreed.

Original shipping charges (if any) are non-refundable.

Non-Returnable Items

For hygiene, safety, and consumer protection reasons, the following items cannot be returned unless they arrive damaged or defective:

Beauty and personal care products
Personal hygiene items
Customized or personalized products
Gift cards
Clearance or final sale items
Perishable goods
Products damaged through misuse or improper handling

Exchanges

If you wish to exchange an item, please contact our support team.

Subject to product availability, we will be happy to arrange an exchange. If the requested item is unavailable, a refund or store credit may be offered where applicable.

Refund Processing

Once we receive and inspect your returned item, we will notify you of the outcome.

If approved, your refund will be processed within 7–10 business days.

Refunds will be issued to the original payment method whenever possible.

For Cash on Delivery (COD) orders, refunds will be made via bank transfer or another agreed payment method after verification.

Processing times may vary depending on your payment provider or financial institution.

Order Cancellations

Orders may be cancelled before they are processed or dispatched.

Once an order has been shipped, it can no longer be cancelled and must follow the return process outlined in this policy.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Zoashi

Owned and operated by Tradekings Global LLC FZ

Address:

6th Floor, Meydan Grandstand

Meydan Road, Nad Al Sheba

Dubai, United Arab Emirates