Refund policy

Return & Refund Policy

Effective Date: September 14, 2026

At Zoashi, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, we are here to help.

15-Day Return Policy

You may request a return within 15 calendar days from the date your order is delivered.

To be eligible for a return, the item must:

Be unused, unworn, and in its original condition.
Include all original packaging, tags, accessories, manuals, and promotional items, where applicable.
Include proof of purchase or your Zoashi order confirmation.

Items that do not meet these conditions may not be eligible for a refund.

Return requests submitted more than 15 days after delivery may not be accepted, except where otherwise required by applicable law.

How to Request a Return

To request a return, please contact our Customer Support team at:

Email: support@zoashi.com
Phone: +1 307 423 9980

Please provide:

Your full name
Order number
Item(s) you wish to return
Reason for the return
Photos or videos if the item arrived damaged, defective, or incorrect

Once your return request has been reviewed and approved, we will provide you with return instructions.

Please do not send products back without receiving return authorization from us first.

Unauthorized returns may not be accepted or refunded.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If you receive an item that is:

Damaged
Defective
Incorrect
Missing parts or accessories

Please contact us within 48 hours of delivery at support@zoashi.com.

Include your order number and clear photos or videos showing the issue.

After reviewing the information provided, we may offer an appropriate resolution, including:

Replacement
Exchange
Store credit
Full or partial refund

Where the issue is confirmed to be our error or the product arrived damaged or defective, Zoashi will cover the applicable return shipping costs.

Return Shipping Costs

For returns caused by:

Damaged products
Defective products
Incorrect items sent by Zoashi

We will cover the reasonable return shipping costs where a return is required.

For returns due to:

Change of mind
Ordering the wrong item
Ordering the wrong size or variation
No longer wanting the product

The customer is responsible for return shipping costs unless otherwise agreed by Zoashi.

Original shipping charges, if any, are generally non-refundable unless the return resulted from an error on our part or applicable law requires otherwise.

Non-Returnable Items

For health, hygiene, safety, and other reasons, certain products may not be eligible for return unless they arrive damaged, defective, or incorrect.

These may include:

Beauty and personal care products that have been opened or used
Personal hygiene products
Intimate or sanitary goods
Customized or personalized products
Gift cards
Clearance or final-sale items clearly marked as non-returnable
Perishable goods
Products that have been damaged due to misuse, improper handling, negligence, or normal wear and tear

Additional product-specific return restrictions may be stated on individual product pages.

Nothing in this policy limits any rights you may have under applicable law.

Exchanges

If you would like to exchange an eligible item, please contact us at support@zoashi.com.

Exchanges are subject to product availability.

If the requested replacement is unavailable, we may offer:

An alternative product
Store credit
A refund to the original payment method

Depending on the circumstances, customers may be responsible for shipping costs associated with exchanges that are not caused by a damaged, defective, or incorrect product.

Refunds

Once your returned item is received, we will inspect it and notify you regarding the status of your refund.

If your refund is approved, it will generally be processed within 7–10 business days.

Approved refunds will be issued to the original payment method used for the purchase.

After we issue the refund, your bank, credit card provider, or payment service may require additional time to post the funds to your account. These processing times are outside Zoashi's control.

Partial Refunds

In certain circumstances, only a partial refund may be issued, including when:

The item shows signs of use
Parts, accessories, packaging, or promotional items are missing
The item has been damaged after delivery
The returned product is not in its original condition

We will notify you before processing any partial refund.

Order Cancellations

Orders may be cancelled before they have been processed or shipped.

If you wish to cancel your order, please contact us as soon as possible at:

support@zoashi.com

Once an order has entered fulfillment or has been shipped, cancellation may no longer be possible.

After shipment, the order must be delivered and any eligible return must follow the return process described in this policy.

Our current estimated shipping timeframe is 7–10 business days. Please refer to our Shipping Policy for complete delivery information.

Refused or Undeliverable Packages

If a package is refused by the recipient or cannot be delivered because of an incorrect or incomplete address provided by the customer, additional shipping or return costs may be deducted from any applicable refund.

Please review your shipping address carefully before completing your order.

If you notice an address error after ordering, contact us immediately. We cannot guarantee that shipping information can be changed once an order has entered fulfillment.

Late or Missing Refunds

If you have received confirmation that your refund was issued but have not received the funds, please first check with your bank, credit card provider, or payment service.

Financial institutions may require additional processing time before refunds appear on your account.

If you still have not received your refund after allowing sufficient processing time, contact us at: