Privacy policy

Effective Date: July 1, 2026

At Zoashi, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website, place an order, or interact with our services.

Zoashi is owned and operated by Tradekings Global LLC FZ, located at 6th Floor, Meydan Grandstand, Meydan Road, Nad Al Sheba, Dubai, United Arab Emirates.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

When you visit or make a purchase from Zoashi, we may collect the following information:

  • Full name

  • Email address

  • Phone number

  • Billing and shipping address

  • Payment information (processed securely by our payment partners)

  • Order history

  • Device information (browser type, IP address, operating system)

  • Website usage and browsing activity

  • Cookies and similar technologies

How We Use Your Information

We use your information to:

  • Process and fulfill your orders

  • Deliver your purchases

  • Provide customer support

  • Verify Cash on Delivery (COD) orders where applicable

  • Send order confirmations and shipping updates

  • Improve our website and shopping experience

  • Detect fraudulent or unauthorized activities

  • Comply with legal and regulatory obligations

  • Send promotional offers and marketing communications (only where permitted)

Payment Information

Zoashi does not store your complete debit or credit card information.

All online payments are processed securely through trusted third-party payment providers that comply with industry security standards.

Cash on Delivery (COD)

For Cash on Delivery orders, we may use your contact information to:

  • Confirm your order

  • Coordinate delivery

  • Prevent fraudulent or repeated refused orders

  • Improve delivery success rates

Sharing Your Information

We do not sell, rent, or trade your personal information.

We may share your information only with trusted service providers necessary to operate our business, including:

  • Payment processors

  • Shipping and logistics partners

  • Customer support providers

  • Marketing and analytics platforms

  • Fraud prevention and security providers

  • Government authorities where required by applicable law

These service providers are required to protect your information and use it only for the services they provide.

Cookies

Our website uses cookies and similar technologies to:

  • Remember your preferences

  • Improve website performance

  • Analyze visitor behavior

  • Personalize your shopping experience

  • Measure advertising effectiveness

You may disable cookies through your browser settings; however, some features of the website may not function properly.

Marketing Communications

If you subscribe to our newsletter or marketing updates, we may send promotional emails, product launches, offers, and exclusive discounts.

You may unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, misuse, alteration, or disclosure.

While we strive to maintain the highest security standards, no method of internet transmission or electronic storage is completely secure.

Data Retention

We retain your personal information only for as long as necessary to:

  • Complete your transactions

  • Provide customer support

  • Meet accounting and tax obligations

  • Resolve disputes

  • Comply with applicable legal requirements

When your information is no longer required, it will be securely deleted or anonymized.

Your Privacy Rights

Subject to applicable laws, you may request to:

  • Access your personal information

  • Correct inaccurate information

  • Update your personal information

  • Request deletion of your personal data where legally permissible

  • Withdraw consent for marketing communications

To exercise any of these rights, please contact us using the details below.

Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those external websites. We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Zoashi does not knowingly collect personal information from children under the age of 18. If we become aware that such information has been collected, we will take appropriate steps to remove it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices or legal requirements. The updated version will be posted on this page with the revised effective date.

Contact Us

If you have any questions regarding this Privacy Policy or how we handle your personal information, please contact us.

Zoashi
Owned and operated by Tradekings Global LLC FZ

Address:
6th Floor, Meydan Grandstand
Meydan Road, Nad Al Sheba
Dubai, United Arab Emirates

Email: support@zoashi.com

Compliance Notice

This Privacy Policy has been prepared in accordance with applicable United Arab Emirates privacy and consumer protection requirements, including the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021) and other applicable UAE ecommerce and consumer protection regulations.