Privacy policy
Privacy Policy
Effective Date: September 14, 2026
At Zoashi, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit Zoashi, make a purchase, create or interact with an account, subscribe to marketing communications, contact Customer Support, or otherwise use our website and services.
Zoashi is owned and operated by Tradekings Global LLC, a Wyoming limited liability company.
By accessing or using our website, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
Depending on how you interact with Zoashi, we may collect the following categories of personal information.
Information You Provide to Us
This may include:
- Full name
- Email address
- Telephone number
- Billing address
- Shipping address
- Order and transaction information
- Products purchased or viewed
- Account information, where applicable
- Communications with Customer Support
- Reviews, feedback, or other information you voluntarily submit
- Marketing preferences
Payment Information
When you make a purchase, payment information may be collected and processed by our third-party payment processors.
Zoashi does not generally store complete credit or debit card numbers on its own systems.
Payment processing is handled by payment service providers subject to their own privacy and security practices.
Information Collected Automatically
When you visit our website, certain information may be collected automatically, including:
- IP address
- Browser type
- Device type
- Operating system
- Approximate geographic location based on IP address
- Pages viewed
- Products viewed
- Referring website or source
- Date and time of visits
- Interactions with our website
- Shopping cart activity
- Cookie and advertising identifiers
We may collect this information through cookies, pixels, tags, analytics tools, and similar technologies.
2. How We Use Your Personal Information
We may use personal information to:
- Process and fulfill purchases
- Process payments
- Deliver orders
- Send order confirmations and shipping updates
- Provide order tracking information
- Communicate regarding your purchases
- Provide Customer Support
- Handle returns, refunds, and exchanges
- Maintain and improve our website
- Personalize your shopping experience
- Recommend relevant products
- Analyze website traffic and performance
- Measure the effectiveness of advertising
- Conduct marketing and advertising activities
- Detect, investigate, and prevent fraud
- Protect our website, customers, and business
- Maintain business and transaction records
- Comply with applicable legal obligations
- Enforce our Terms of Service
- Establish, exercise, or defend legal claims
We may also use information for other purposes disclosed to you at the time it is collected.
3. How We Obtain Personal Information
We may obtain personal information:
- Directly from you
- Automatically through your use of our website
- From payment processors
- From shipping and fulfillment providers
- From analytics providers
- From advertising and marketing partners
- From ecommerce and technology platforms used to operate our store
- From fraud-prevention providers
- From other service providers acting on our behalf
4. How We Disclose Personal Information
We may disclose personal information to service providers and business partners when reasonably necessary to operate Zoashi.
These parties may include:
- Ecommerce platform providers
- Payment processors
- Shipping and logistics providers
- Order fulfillment partners
- Customer service providers
- Email and SMS service providers
- Analytics providers
- Advertising platforms
- Marketing partners
- Fraud prevention and security providers
- Information technology providers
- Professional advisers, including accountants, attorneys, and consultants
- Government agencies or law enforcement where legally required
We may also disclose information in connection with a merger, acquisition, financing, restructuring, sale of assets, or similar corporate transaction.
We require service providers to process personal information in accordance with applicable contractual and legal requirements where required.
5. Sale, Sharing and Targeted Advertising
Zoashi does not sell personal information for money in the ordinary meaning of the word "sell."
However, we may use advertising, analytics, social-media, and marketing technologies that disclose certain information—such as cookie identifiers, device information, IP addresses, browsing activity, and interactions with our website—to third-party advertising or analytics providers.
Under certain U.S. state privacy laws, some of these activities may be considered a "sale," "sharing," or processing for "targeted advertising," even when no money is exchanged.
Where applicable law gives you the right to opt out of these activities, you may exercise that right through the privacy controls made available on our website or by contacting us at:
Where required by applicable law, we will also recognize qualifying browser-based universal opt-out preference signals, such as Global Privacy Control (GPC).
California treats certain cross-context behavioral advertising disclosures as "sharing" and gives covered consumers an opt-out right, including through GPC. Colorado also recognizes GPC as a universal opt-out mechanism for covered processing.
6. Cookies and Similar Technologies
Zoashi and our service providers may use cookies, pixels, tags, web beacons, and similar technologies.
These technologies may be used to:
- Keep the website functioning correctly
- Remember shopping cart contents
- Remember preferences
- Maintain security
- Analyze website traffic
- Understand customer behavior
- Improve site functionality
- Measure marketing performance
- Personalize content
- Deliver or measure advertising
Cookies may include:
Essential Cookies
Necessary for core website functions such as checkout, security, account access, and shopping-cart functionality.
Analytics Cookies
Help us understand how visitors use our website and improve performance.
Advertising Cookies
May be used to measure campaigns, personalize advertisements, or show relevant advertising on other websites and platforms.
Preference Cookies
Help remember selections and preferences.
You may manage cookies using the cookie or privacy controls available on our website and through your browser settings.
Disabling certain cookies may affect website functionality.
7. Advertising and Analytics
We may use third-party analytics and advertising services to understand website usage, measure advertising performance, and market Zoashi products.
These providers may collect information about your interaction with our website and, depending on your settings and applicable law, combine it with information collected through other websites or services.
Where required by law, non-essential advertising or tracking technologies will be subject to applicable consent or opt-out requirements.
8. Marketing Communications
If you choose to receive marketing communications, we may send you:
- Promotional emails
- Product announcements
- Special offers
- Discounts
- New product information
- Abandoned-cart or browsing reminders where permitted
You may unsubscribe from promotional emails at any time by using the unsubscribe link contained in the communication.
You may also contact us at:
Unsubscribing from promotional messages will not prevent us from sending transactional communications necessary to complete or service your order.
9. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against:
- Unauthorized access
- Loss
- Theft
- Misuse
- Alteration
- Improper disclosure
However, no internet transmission, electronic storage system, or security measure can guarantee absolute security.
Customers are responsible for protecting their account credentials and should contact us if they believe their account or information has been compromised.
10. Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy.
Retention periods may depend on factors such as:
- Our relationship with you
- Order and transaction history
- Customer service requirements
- Tax and accounting requirements
- Fraud prevention
- Legal obligations
- Contractual obligations
- Dispute resolution
- Enforcement of agreements
- Establishment or defense of legal claims
When personal information is no longer reasonably necessary, we may delete, anonymize, or otherwise dispose of it in accordance with applicable law and our retention practices.
11. U.S. State Privacy Rights
Residents of certain U.S. states may have privacy rights under applicable state law.
Depending upon where you live and whether the applicable law applies to Zoashi, these rights may include the right to:
- Confirm whether we process your personal information
- Access personal information we maintain about you
- Obtain a copy of certain personal information
- Correct inaccurate personal information
- Request deletion of personal information
- Request data portability
- Opt out of the sale of personal information
- Opt out of sharing for certain advertising purposes
- Opt out of targeted advertising
- Limit certain uses or disclosures of sensitive personal information
- Opt out of certain profiling activities where applicable
- Appeal certain decisions regarding privacy requests
- Exercise privacy rights without unlawful discrimination or retaliation
These rights are subject to applicable exemptions and limitations.
12. California Privacy Rights
If you are a California resident and the California Consumer Privacy Act, as amended (CCPA) applies to our processing of your personal information, you may have additional rights.
These may include:
Right to Know
You may request information about the personal information we have collected, used, disclosed, sold, or shared about you, as applicable.
Right to Access
You may request access to specific pieces of personal information we maintain about you.
Right to Delete
You may request deletion of personal information we collected from you, subject to legal exceptions.
Right to Correct
You may request correction of inaccurate personal information.
Right to Opt Out of Sale or Sharing
You may opt out of the sale or sharing of personal information where those terms apply under California law.
Right to Limit Certain Uses of Sensitive Personal Information
Where applicable, you may have the right to limit certain uses or disclosures of sensitive personal information.
Right to Non-Discrimination
We will not unlawfully discriminate against you because you exercised an applicable privacy right.
California's CCPA provides these consumer rights for businesses subject to the law; the law's current thresholds determine which businesses are covered.
13. Categories of Personal Information
Depending on your interaction with Zoashi, we may collect categories of information including:
- Identifiers
- Customer contact information
- Commercial and transaction information
- Internet or electronic network activity
- Device information
- Approximate location information
- Payment-related information
- Customer service communications
- Preferences and purchasing interests
- Inferences derived from shopping activity
We collect these categories for the purposes described elsewhere in this Privacy Policy.
14. Exercising Your Privacy Rights
To submit an applicable privacy request, please contact us at:
Email: support@zoashi.com
Phone: +1 307 423 9980
Please clearly identify the type of request you are making.
For certain requests, we may need to verify your identity before responding.
Verification may involve confirming information associated with your account or transaction history.
We will use information submitted for identity verification only as reasonably necessary to verify and process your request.
We will respond within the timeframe required by applicable law.
15. Authorized Agents
Where permitted by applicable law, you may designate an authorized agent to submit a privacy request on your behalf.
We may require:
- Proof that you authorized the agent
- Verification of your identity
- Direct confirmation that you authorized the request
These requirements help protect customers against fraudulent or unauthorized requests.
16. Appeals
Residents of certain states may have the right to appeal a decision we make regarding a privacy request.
If applicable, you may submit an appeal by contacting:
Please include "Privacy Appeal" in the subject line and provide details regarding your original request.
17. Children's Privacy
Zoashi is not directed to children under 13 years of age, and we do not knowingly collect personal information online from children under 13.
If we become aware that we have collected personal information from a child under 13 in circumstances where parental consent is legally required, we will take appropriate steps to delete or otherwise handle the information as required by law.
If you believe a child has provided personal information to us improperly, please contact:
This aligns with COPPA, which imposes specific requirements when covered websites or online services are directed to children under 13 or knowingly collect their personal information.
18. Third-Party Websites
Our website may contain links to websites, applications, or services operated by third parties.
We are not responsible for the privacy, security, or content practices of third-party websites.
We encourage you to review their privacy policies before providing personal information.
19. Third-Party Payment Providers
Payments made through Zoashi may be processed by third-party payment providers.
These providers may collect payment and identification information directly from you in accordance with their own privacy policies.
Zoashi does not control all processing performed independently by these providers.
20. Business Transfers
If Zoashi or Tradekings Global LLC is involved in a merger, acquisition, financing transaction, restructuring, sale of assets, bankruptcy, or similar transaction, personal information may be disclosed or transferred as part of that transaction, subject to applicable law.
21. Legal Compliance and Protection
We may disclose personal information where we reasonably believe disclosure is necessary to:
- Comply with applicable law
- Respond to lawful government requests
- Comply with court orders or legal processes
- Investigate suspected fraud
- Protect customers
- Protect our business or property
- Enforce our agreements
- Protect the rights and safety of Zoashi, our customers, or others
22. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in:
- Our business practices
- Technology
- Services
- Legal requirements
- Regulatory requirements
When changes are made, we will post the updated Privacy Policy on this page and revise the effective date where appropriate.
We encourage you to review this Privacy Policy periodically.
Contact Us
For questions about this Privacy Policy, our privacy practices, or a privacy rights request, please contact:
Zoashi
Owned and operated by Tradekings Global LLC
Address:
30 N Gould Street, STE 65020
Sheridan, Wyoming 82801
United States
Email: support@zoashi.com
Phone: +1 307 423 9980